WARRANTY & RETURNS POLICY
RETURNS / REFUNDS
Robotnik.com offers a 10-day return policy on all hardware. All returned product(s) must be 100% complete in original packaging, with software, manuals, blank warranty cards, and other accessories included. The product(s) must be free from any physical damage. Robotnik Systems may also be returned within 10 days, however, there is a 20% re-stocking fee on any system return. Systems with activated operating systems cannot be returned under any circumstances.
Robotnik.com cannot accept returns on any opened software.
You must have your original invoice and payment slip to return any product to Robotnik. Without this information, your refund cannot be processed.
All items sold at Robotnik.com will carry a 90-day in-house warranty.
Available on all products - VIP Warranty gives you the manufacturer's warranty term, through Robotnik over the counter. You will be given an over-the-counter replacement with a new or functionally re-certified product of equal or equivalent value.
VIP warranties are available through our store locations only. If you are placing your online order for pick-up, you may add a VIP warranty at the time of pick-up.
Lenovo, Samsung, and Apple products have certified warranties. Robotnik.com is an authorized service center for these brands, but the standard manufacturer terms apply to these products.
Come standard with a 1 year parts and labour warranty through Robotnik.com. VIP warranty will give you the manufacturer's term on all parts of the system through Robotnik.
Physical damage to any product purchased at Robotnik.com will effectively void warranty coverage. Improper Installation of CPU fans and/or improper clocking may cause CPUs to chip. CPUs that are chipped, burnt or have bent pins are considered physically damaged and cannot be returned for refund or replacement. Physical damage includes but is not limited to improper handling and/or any other type of damage sustained by irregular usage.
If you are returning a product via mail or courier, you must first obtain a valid return authorization number. You may request an RMA number by filling out our RMA Request Form. All return shipments must be prepaid. Robotnik.com will cover the cost of returning the product(s) to you.
Please send all authorized returns to the following address:
250 Main Street
Antigonish, Nova Scotia
B2G 2C2, Canada
The RMA number must be written clearly on the outside of the package and full problem description with any error codes must be included with the return. Incomplete or unauthorized returns will be refused. The customer is responsible for any additional damage to an item or loss during shipment to Robotnik.com. We recommend that all items shipped to us be insured for damage or loss.
Robotnik.com will not be responsible for any loss of data, software, etc. that was not originally installed by Robotnik.com. Please back up any important information before returning any storage product(s) to Robotnik.com.
DOA (DAMAGED ON ARRIVAL) SHIPMENTS
If the package is damaged please do not accept it from the courier, or if you do, make sure the courier notes on the delivery receipt that the package was damaged. If you have a digital camera, take a picture of the damage. Contact us at 902.735.3000 and we will help you resolve the problem. If it is after store hours, please leave a message and we will contact you as soon as we are open. Damaged On Arrival items must be claimed within 24 hours of delivery so please contact us immediately.
If you are missing an item, please check the package thoroughly as sometimes small items are easily overlooked in the packing material. If you still do not see the misssing item, please e-mail [email protected] or call us at 902.425.1599.
TERMS & CONDITIONS
The maximum liability to you for products purchased from Robotnik.com shall be limited to the purchase price you have paid for the product(s) or their value at the time of return (either as a refund, exchange for equivalent parts, or in-store credit to be determined by Robotnik.com). Robotnik.com will not be liable for any property damage, personal injury, loss of use, interruption of business, loss of profits, or other consequential, indirect, incidental, punitive or special damages. This applies to all situations however caused. Any equipment left at Robotnik.com for thirty days after notification of service being complete or partially complete shall be considered abandoned and become the property of Robotnik.com and sold or discarded.
Robotnik.com is not responsible for typographical or photographical errors at our store or on our website. Prices and specifications are subject to change without notice.
Robotnik.com reserves the right to change or to cancel it's return and warranty policies at any time.