What We Do
Robotnik provides whole life support from helping select the right computer equipment for your business needs, to setup and configuration of that equipment to work with your specific software and environment. We also support the equipment on a regular basis with our preventative maintenance agreements and advise when it’s time to look at upgrades, etc.
Included with a Robotnik Service Contract
Software and Data Management
Software Updates performed
Verify sufficient hard drive space
Verify and check backups
Remove temporary internet files
Virus and Spyware Scans
Complete monthly virus and spyware scans
Configure automatic scans and updates
Periodic inspecting for malware infections (removing if found)*
Firewall and Network Management
Checking internet connectivity to ensure proper network functionality
Verifying network hardware (printers, etc) are functioning properly
Physical cleaning of internal components for onsite clients
Optional single visit to discuss and detail IT requirements for the new year.
All documentation to be updated in client file
BENEFITS OF ROBOTNIK MAINTENANCE
Address problems brought to our attention by our contact in your organization on a monthly basis.
Monthly report issued to track concerns and all maintenance performed.
AVG Cloudcare Monitoring for Critical System faults
AVG Cloudcare monitoring for virus infections
Access to Help Desk Ticketing system.
Dedicated Help Desk Phone Support line
Phone and email support provided free (under 15 min)
In the case of an emergency, equipment can be loaned until new hardware is implemented. (set-up fees may apply)
Maintained client file with network information
Mobile phone, Google Apps, Microsoft 365 and Third Party Software Support.*