What We Do

Robotnik provides whole life support from helping select the right computer equipment for your business needs, to setup and configuration of that equipment to work with your specific software and environment. We also support the equipment on a regular basis with our preventative maintenance agreements and advise when it’s time to look at upgrades, etc.


Included with a Robotnik Service Contract

MONTHLY CHECK-UPS

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Software and Data Management

  • Software Updates performed

  • Verify sufficient hard drive space

  • Verify and check backups

  • Remove temporary internet files

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Virus and Spyware Scans

  • Complete monthly virus and spyware scans

  • Configure automatic scans and updates

  • Periodic inspecting for malware infections (removing if found)*

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Firewall and Network Management

  • Checking internet connectivity to ensure proper network functionality

  • Verifying network hardware (printers, etc) are functioning properly

 

ANNUAL ACTIVITIES

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Physical cleaning of internal components for onsite clients

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Optional single visit to discuss and detail IT requirements for the new year.

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All documentation to be updated in client file

 

BENEFITS OF ROBOTNIK MAINTENANCE

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Preventative maintenance

  • Address problems brought to our attention by our contact in your organization on a monthly basis.

  • Monthly report issued to track concerns and all maintenance performed.

  • AVG Cloudcare Monitoring for Critical System faults

  • AVG Cloudcare monitoring for virus infections

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EMERGENCY ASSISTANCE

  • Access to Help Desk Ticketing system.

  • Dedicated Help Desk Phone Support line

  • Phone and email support provided free (under 15 min)

  • In the case of an emergency, equipment can be loaned until new hardware is implemented. (set-up fees may apply)

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Specialty Knowledge

  • Maintained client file with network information

  • Mobile phone, Google Apps, Microsoft 365 and Third Party Software Support.*

*Remote Support